l8o Privacy Policy

1 What Information We Collect

l8o collects the minimum information necessary to provide platform services. Below is a description of the information collected by category.

1.1 Registration Information

When creating an account, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for age verification)
• Preferred language and currency (Bangladeshi Taka / BDT)

1.2 Financial Transaction Information

To process deposits and withdrawals, we record the following information:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction amount, date, and time
• Transaction ID and status

1.3 Automatically Collected Information

When you use l8o, the following technical information is automatically recorded:

• IP address and device identifier
• Browser type and operating system
• Platform activity logs (game history, session duration)
• Location data (up to city level, not a specific address)

2 Purpose of Data Use

l8o uses collected information only for legitimate and clearly defined purposes. Your information may be processed for the following purposes:

• Account registration, verification, and management
• Ensuring deposit and withdrawal services
• Fraud prevention and security monitoring
• Managing bonuses, promotions, and VIP programs
• Providing customer support (24/7 live chat and email)
• Implementing responsible gaming policies
• Meeting legal obligations
• Improving platform functionality

3 Data Storage and Protection

3.1 Retention Period

Your information is retained while your account is active. Even after an account is closed, certain information may be kept for up to five years to meet legal and regulatory obligations.

3.2 Security Measures

l8o uses industry-standard technologies to protect your information:

• 256-bit SSL/TLS encryption — on all data transfers
• Encrypted database storage
• Two-factor authentication (2FA) — optional but strongly recommended
• Regular security audits and vulnerability testing
• Restricted access controls — only authorized staff can view data
• Real-time fraud detection systems

3.3 Steps in Case of a Data Breach

If a data breach or security incident occurs, we will notify affected users within 72 hours and take the necessary remedial measures.

4 Sharing Data with Third Parties

l8o does not share your information with any third party except in the following limited circumstances:

4.1 Permitted Sharing

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the minimum information necessary to complete transactions.
• Game Providers: Game providers such as Pragmatic Play, PG Soft, JILI, and Spribe process gameplay data — their own privacy policies apply.
• Legal Authorities: Information may be disclosed in compliance with valid legal directives or court orders.

4.2 Prohibited Sharing

l8o never shares information for the following purposes:

• Sale to third parties for marketing or advertising purposes
• Transfer to unrelated businesses
• Profiling or data brokering without consent

5 Cookies and Tracking Technologies

The l8o platform uses cookies and similar technologies that enhance your browsing experience.

5.1 Cookies We Use

• Essential Cookies: Store login sessions, language preferences, and security tokens — the platform cannot function without these.
• Performance Cookies: Track page load times and errors to improve service quality.
• Functionality Cookies: Remember your preferred game categories and display settings.

5.2 Cookie Controls

You can control or delete cookies from your browser settings at any time. However, disabling essential cookies may cause issues logging into your account or completing transactions.

6 Your Rights

As an l8o user, you have the following rights over your own information:

6.1 Right to Access Information

You can request at any time to know what information we hold about you. We will provide a complete data report within 30 days.

6.2 Right to Correction

If any of your information is incorrect, you can correct it through your account settings or customer support. Additional verification may be required for changes to age and identity-related information.

6.3 Right to Deletion

You can request to close your account and delete your information. However, certain financial records must be retained for a specified period due to legal obligations.

6.4 Right to Data Portability

You can request to export your information in a structured, machine-readable format. This service will be fulfilled within 30 days.

6.5 Right to Object to Processing

Contact us to object to certain processing activities. We will evaluate your objection and take appropriate action.

7 Privacy of Minors

l8o is strictly prohibited for anyone under 21 years of age. We do not knowingly collect personal information from any minor.

We apply age verification procedures at registration. If an account is found to belong to a minor, that account will be suspended immediately and all collected information will be deleted.

If you believe a minor is using our platform, please notify us immediately.

8 Policy Changes

l8o reserves the right to update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• Displaying a notification when you log in to the platform
• Sending an update message to your registered email address
• Changing the "Last Updated" date at the top of this page

Continuing to use the platform after changes take effect will be considered your agreement to the revised policy. If you object to any change, you may request to close your account.

9 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our dedicated privacy team:

• Email: [email protected]
• Live Chat: 24/7 Bengali support, available directly on the platform
• Response Time: Typically within 24-48 business hours for email

Your privacy is our top priority. We review every request you make with care and are committed to providing prompt resolutions.